Refund and Returns

Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the following conditions:

• For Australia/New Zealand: The product is returned within 30 days of purchase.
• For International: The product is returned within 45 days of purchase.
• Purchase date can be found on your order confirmation.
• You return the product in its original condition, unworn with original packaging.

Exceptions to our change of mind policy:

• You cannot return a product that you or a third party jeweller have modified
• For hygiene purposes you cannot return earrings

Change of mind refund policy does not affect or limit your consumer law rights and the consumer guarantees under those laws in any way (e.g. for products that are faulty or don’t match the description).

Process
Prior to returning the purchased product, send us an e-mail (info@ophelia.com.au) titled "Return" including your order number and your reason for the return.

The product then needs to be sent in its original state to the following address:

Claims Department
Ophelia
PO Box 3114
Prahran East VIC 3181
Australia