Shipping Details
Last updated 5 November 2026
Our preferred service provider is Australia Post. Our shipping options, costs and estimated delivery time frames are:
Standard Delivery
Free shipping on all Australian orders $130 and above. For all orders under the value of $130, a $9.95 standard delivery fee will apply.
- 2-5 business days - VIC, NSW
- 3-6 business days - ACT, SA, TAS & QLD metro
- 3-10 business days - WA and most regional areas
Express Delivery
Express shipping is available at a cost of $14.95 for all orders.
- 2-3 business days- VIC, NSW
- 2-4 business days - ACT, SA, TAS & QLD metro
- 3-5 business days - WA and most regional areas
International Standard Delivery
International standard shipping is available at a cost of $30 anywhere in the world for all orders.
- 2-10 business days
International Express Delivery
International express shipping is available at a cost of $45 anywhere in the world for all orders.
- 3-10 business days
We aim to process and dispatch all online orders within 1-2 business days. All orders are shipped from Melbourne, Australia. It is important to note that the dispatch time is separate from the estimated delivery times.From time to time, Ophelia runs free shipping promotions. To be notified of these promotions simply sign up to our newsletter.
Customs and Imports
Delivery cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered. The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.
Authority to Leave (AUTL)
For your convenience, Authority to Leave (ATL) will be selected by default at checkout.
By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (ATL delivery) or taken to your nearest collection point for later collection where a safe place is not available. In some areas, our delivery partner may require a signature at their discretion.
By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.
Ophelia will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law).
You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it.
Authority to Leave (ATL) is only available for AU and NZ. ATL is not offered for international countries outside of NZ.
Track Your order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.