Orders and returns
For any question about our products or our service, email us at info@ophelia.com.au. Please include your order number.
When you place your order, we email you your order details. When your order ships, we email you again with the courier details and a tracking code.
Yes. If your purchase does not meet your expectations, we offer a 30 day returns on Australia/New Zealand orders and 45 day returns on International orders. For more details please review our full returns policy.
- Email us at info@ophelia.com.au with the subject "Return". Include your order number and the reason for the return.
- Send the product, in its original state, to:
Claims Department
Ophelia
PO Box 3114
Prahran East VIC 3181
Australia
A refund does not include the delivery cost, except when the product:
- is not what you ordered
- was damaged when you received it
- did not arrive by the date given in the order, where a date was given.
Email us at info@ophelia.com.au with the subject "Return", your order number and a short description, then send the item back to our Claims Department. We refund the product and its delivery cost.
Claims Department
Ophelia
PO Box 3114
Prahran East VIC 3181
Australia